Eskom meets with local Municipalities

NATIONAL NEWS - Eskom officials met with councillors last week from various municipalities, including Garden Route, Oudtshoorn, Mossel Bay, Plettenberg Bay, with a scheduled engagement last Friday, 15 March at George Municipality.

The primary aim of these interactions was to garner support for the initiative and ensure seamless cooperation.

As previously communicated, Eskom and all electricity distributors in South Africa have the responsibility to recode prepaid electricity meters. The majority of the country’s prepaid meter Token Identifier (TID) codes are set to expire on 24 November 2024.

After this date, all Standard Transfer Specification (STS) compliant meters will no longer accept credit tokens.

Eskom has achieved a significant milestone in its Key Revision Number (KRN) rollover project, having successfully recoded 3 million prepaid meters as of 1 March.

Easy step-by-step guides are available on the various Eskom’s communication channels, including social media platforms, the Alfred Chatbot for questions and answers, and the Eskom website to enable a seamless process.

The recoding of meters is done at no cost to the customers and consumers must be cautions against scammers who may attempt to take advantage of the recoding process and request for any form of payment for this service.

Customers are also reminded to enter all previously purchased credit tokens into their meter before entering their new meter recoding tokens. This is important because old credit tokens will not work after the meter is recoded.

The process of buying electricity remains unchanged. Customers can still purchase electricity from major banks, online platforms, fuel stations, prepaid electricity vending agents, and retailers across the country, as they currently do.

Customers are urged to recode their meters as all Standard Transfer Specification (STS) compliant meters will stop accepting tokens after 24 November 2024.

Here’s how to recode your meter:

Get your two recode tokens from your prepaid electricity vendor when Eskom prompts you that your area is being rolled over.

Key in the first 20 digits of your recode token, and wait for it to be accepted.
Key in the second 20 digits of your recode token, and wait for it to be accepted.
Very important! Key in the 20 digits of your purchased token to recharge your meter.

Eskom customers are encouraged to download the MyEskom Customer App, which is available on the iStore and Google Play Store or use the Alfred Chatbot on the Eskom website to log a fault.

The MyEskom Customer App and the Alfred Chatbot allows users to log a fault instantaneously and immediately provides a reference number needed to track progress on the fault. Alternatively, customers can contact the Share Call number at 08600 37566

Eskom officials engage the speaker and councillors about the KRN project roll out in the Eskom supply areas in Oudtshoorn Muncipality.